What happens if I do not receive my order? Can I ask for a refund?

We strongly encourage you to check with the seller first. If your order is still being delivered and the Shopee Guarantee period is ending soon, you can tap on "Extend Shopee Guarantee" on the Order Details page and Shopee will hold your payment for 3 more days. You can extend Shopee Guarantee only once. For cash on delivery orders, you will not be able to cancel it. Please contact the seller as soon as possible.

If you still have not received your order, tap on "Request Return/Refund" on the Order Details page. Select the product(s) that you have not received, choose the reason "I did not receive the product(s)." and fill in your email address. We will investigate your case as soon as possible. Please refer to Dispute Resolution for more details.