Returns & Refunds

For Buyers

• When and how can I apply for a return?
• What are the conditions for a return?
• Can I receive partially upon courier delivery of my order?
• Can I get my shipping fee back if I return my order?
• How do I handle damaged packages?
• What happens if I do not receive my order? Can I ask for a refund?

See all 7 articles

For Sellers

• What should I do if I receive a Return Request from the buyer?
• What should I do if I receive a Non-Receipt Claim from the buyer?

Dispute Resolution

• How can I raise disputes to Shopee?
• How does Shopee resolve a dispute?
• What are the supporting documents required?