When and how can I apply for a return?

We strongly encourage you to communicate with your seller before applying for a return. Upon receiving and inspecting your purchase, you can apply for returns before your payment is released to the seller. Payment will be released once you tap on "Order Received" or when Shopee Guarantee period ends.

Tap on "Request Refund/Return" on the Order Details page. Select the product(s) you would like to return, choose a reason and fill in your email address.